Small businesses that are successful grow larger, and the person who began the company finds they need help running it. As they begin to hire people, they need to have a comprehensive policy in place to ensure their success continues. It does not begin with the employees, so their ideal situation for continuing to flourish must begin with those who are tasked with managing all facets of the business. If they fail at their jobs, those who do the work will have less chance to succeed.
Many businesses that have failed to promote a consistent policy in regards to how management does their work will see their share of the market diminish, and some of them have gone out of business. If they look back honestly at where they went wrong, it is in the failed policies of how their business was run by others. Keeping on top of management is the best path to continued success.